Effective Date: 08/19/2026
Last Updated: 08/19/2026
Who We Are
Herb-Science is a family-owned supplement company operated by Eli Combs. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (herb-science.com), take our quizzes, subscribe to our email list, or purchase our products.
If you have any questions about this policy, please contact us at support@herb-science.com.
Information We Collect
We collect information in a few different ways depending on how you interact with us:
Information You Provide Directly
- Name and email address when you subscribe to our newsletter, take our quiz, or make a purchase
- Shipping and billing addresses when you place an order
- Payment information when you make a purchase (processed securely by our payment processor — we do not store your full credit card details)
- Phone number if you provide it during checkout or contact us
- Quiz responses when you complete the methylation sensitivity self-check or other assessments
- Communication content when you email us or submit contact forms
Information Collected Automatically
- Browser and device information (browser type, operating system, screen resolution)
- IP address and general location (city, state, country)
- Pages visited and time spent on our website
- How you arrived at our site (referring website, search terms, ads clicked)
- Cookies and similar tracking technologies (see the Cookies section below)
Information from Third Parties
- Payment confirmation and status from our payment processor
- Email engagement data from our email service provider (opens, clicks, unsubscribes)
- Advertising engagement data from ad platforms (impressions, clicks, conversions)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders (shipping products, sending confirmations, handling returns)
- Communicate with you about your orders, our products, and Sensitive Living content
- Personalize your experience (recommend products, deliver quiz results)
- Improve our website and products based on how visitors use our site
- Send marketing emails (if you’ve subscribed to our newsletter or opted in through our quiz)
- Comply with legal obligations and enforce our Terms of Service
- Prevent fraud and protect the security of our website and customers
- Respond to your questions when you contact us
We do not sell your personal information to third parties.
Cookies and Tracking Technologies
Cookies are small text files that websites place on your device to remember your preferences, track visits, and enable functionality. We use several types of cookies:
Essential Cookies
Required for the website to function. These allow you to log in, add items to your cart, and complete purchases. You cannot opt out of essential cookies without losing site functionality.
Analytics Cookies
Help us understand how visitors use our website so we can improve it. We use:
- Google Analytics to measure traffic patterns and website performance
- Independent Analytics (or similar) for aggregate site statistics
You can opt out of analytics cookies through our cookie consent banner.
Advertising Cookies
Help us show relevant advertising to people who have visited our website and measure the effectiveness of our ads. We use:
- Meta Pixel (formerly Facebook Pixel) to track visits from Meta ads and enable retargeting
- Google Ads tracking to measure conversions from Google campaigns
You can opt out of advertising cookies through our cookie consent banner. You can also opt out of Meta ad targeting through your Meta ad preferences.
Third-Party Functional Cookies
Some cookies come from services we use to run our business:
- MailerLite — email delivery and engagement tracking
- ScoreApp — quiz functionality and result delivery
- WooCommerce — checkout and order processing
- Stripe or similar payment processors — secure payment processing
Third-Party Services We Use
To operate our business, we share limited information with the following types of service providers:
- Payment processors (Stripe, PayPal, or similar) — to process transactions
- Shipping providers (USPS, UPS, or similar) — to deliver your orders
- Email service providers (MailerLite) — to send transactional and marketing emails
- Quiz platform (ScoreApp) — to deliver and store quiz responses
- Analytics providers (Google Analytics) — to understand website usage
- Advertising platforms (Meta, Google) — to deliver and measure ads
- Website hosting (Hostinger) — to host and secure our website
- Third-party retailers (Amazon, via authorized reseller) — for customers who prefer to purchase our products through Amazon
Each of these providers has their own privacy policy governing how they handle information. We only share what’s necessary for them to provide their service to us.
How We Share Your Information
We share your personal information only in the following circumstances:
- With service providers listed above who help us run our business
- When required by law (subpoenas, court orders, legal obligations)
- To protect our rights and safety or the rights and safety of others
- In connection with a business transfer (if we sell or merge the business, information may transfer to the new owner)
- With your consent for any other purpose we describe when we collect information
We do not sell your personal information to third parties for their marketing purposes.
Data Security
We take reasonable steps to protect your information:
- SSL encryption on all pages that collect or transmit personal information
- Secure payment processing through PCI-compliant providers
- Regular security scans of our website
- Limited access to personal data internally
- Secure hosting with a reputable provider
That said, no system is 100% secure. If we become aware of a data breach affecting your personal information, we will notify you as required by applicable law.
Your Rights
You have several rights regarding your personal information:
- Access — request a copy of the information we have about you
- Correction — request that we correct inaccurate information
- Deletion — request that we delete your personal information (subject to certain legal exceptions)
- Opt out of marketing — unsubscribe from our emails at any time (link in every email)
- Opt out of cookies — adjust your cookie preferences through our consent banner
To exercise any of these rights, email us at support@herb-science.com with your request. We’ll respond within 30 days.
GDPR Rights (For EU/UK Visitors)
If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):
- The right to be informed about how your data is used
- The right of access to your personal data
- The right to rectification of inaccurate data
- The right to erasure (the “right to be forgotten”)
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights related to automated decision-making
We process personal data based on the following legal grounds:
- Consent — for marketing emails and non-essential cookies
- Contract — to fulfill orders and provide customer service
- Legitimate interest — to improve our website, prevent fraud, and grow our business
- Legal obligation — to comply with laws and regulations
To exercise your GDPR rights, contact support@herb-science.com.
CCPA Rights (For California Residents)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- The right to know what personal information we collect and how we use it
- The right to request deletion of your personal information
- The right to opt out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your CCPA rights
To exercise your CCPA rights, contact support@herb-science.com or use the “Do Not Sell My Personal Information” option in our cookie banner.
Children’s Privacy
Our website and products are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us at support@herb-science.com and we will delete it promptly.
Some of our products may be appropriate for children only under the guidance of a healthcare provider — we do not market directly to minors.
International Data Transfers
We are based in the United States. If you are visiting from outside the U.S., your information will be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your country. By using our website, you consent to this transfer.
Data Retention
We keep your personal information only as long as necessary to:
- Fulfill your orders and provide customer service
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
- Send you marketing communications (until you unsubscribe)
Specifically:
- Order records: retained for at least 7 years for tax purposes
- Email subscriber data: retained until you unsubscribe or request deletion
- Quiz responses: retained indefinitely unless you request deletion
- Website analytics: retained for up to 26 months in Google Analytics
You can request deletion of your data at any time by emailing support@herb-science.com.
Third-Party Links
Our website may link to other websites that are not operated by us. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the “Last Updated” date at the top of this page. For material changes, we will notify email subscribers directly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Herb-Science Email: support@herb-science.com Website: herb-science.com
We read every message personally and typically respond within 1-2 business days.
This Privacy Policy is provided for informational purposes and is subject to change. It is not intended as legal advice. If you have specific legal questions, please consult a qualified attorney.